BLOGGER TEMPLATES AND TWITTER BACKGROUNDS

Tuesday 6 March 2012

Benefit Customer Service :)

A little thank you and praise tonight :)

If you read my London: The Haul post recently, you may have seen that I received a pretty Hervana umbrella as a freebie for purchasing 2 products (Hervana blush and the I'm glam...therefore I am palette). You may have also noticed/read that my umbrella only lasted me a couple of minutes before breaking :-(

Well, I sent an email to Benefit to let them know and a few days later I received an email saying they had a spare one that they could send. I was very happy :)

Yesterday I received an email to let me know that my umbrella had been posted and today I came home from work to find my umbrella already here!! Very very happy :)

There's me, happily posing with my new umbrella when I got home (no rain, no makeup!)
 

I just wanted to say a big thank you to Benefit for their customer service. They didn't have to send me a replacement, but they did, which I thought was lovely. I did not mention I had a blog, so it wasn't because of that, just general niceness :)

So, I am happy and would like it to rain now, so I can use my cute umbrella!
 
They also put a brochure and little sample sachet of High Beam in with the umbrella :)
 

Also, I realise I haven't put my Hervana blush review/swatches up yet, sorry! I will do that this week :)
It's Ah-mazing!

xXx

8 comments:

  1. Aw, that's so cute that they paid any attention to you! Great customer service x

    ReplyDelete
  2. That's great customer service!

    ReplyDelete
    Replies
    1. It definitely is :) I was very impressed!
      xx

      Delete
  3. I'm glad you had a good customer service experience with them! I've had the opposite sadly - I went to their counter in one of the department stores in London and they ignored me!

    ReplyDelete
    Replies
    1. Oh no, that's really bad! Sorry to hear that!
      xx

      Delete
  4. Replies
    1. Thank you :) I got it from New Look a couple of years ago but am NEVER going to get rid of it, I love it too much!
      xx

      Delete

Comments make me smile :) Leave yours below...